Our Pledge to Our Clients

• To respond to your request for help promptly. We also pledge to show up to our scheduled appointments on time, and to give you as much advance notice as possible when we cannot be there as promised due to a circumstance beyond our control.
• To never use “geek speak” or talk down to our clients regarding an it-related topic.
• To always treat you and your team with the utmost level of courtesy, professionalism and respect at all times.
• To stay on the cutting edge of information technology so you are always presented with the best-in-class options.
• That you will always have a dedicated account manager and support team who know you, your company and your preferences.
• To provide full and complete documentation of all hardware and software assets, data and systems, and appropriate password control, so you never feel as though you are “held hostage” by your it company.
• To always deliver on time and on budget, and never surprise you with hidden fees, extras and overages that have not previously been discussed or to which you have not agreed.
• To maintain error and omissions insurance, as well as workers’ compensation and business liability, in the unprecedented event of a mistake on our part.
• To provide secure access to status reports via our web help desk 24 hours a day, seven days a week, and to communicate the progress of resolving any issue. You will never have to manage us or remind us of promises we’ve made.

If you are ever dissatisfied with any service we provide for any reason, call and let us know.  We will work with you to correct the issue at no additional charge.

If this still does not resolve the issue to your complete satisfaction, we will refund 100% of the money that you have paid for our service.  All that we ask is that you notify us within 72 hours of the unsatisfactory service and before another service begins.